We reserve the right to refuse service to anyone. We will only work with people who treat other people with kindness and respect. We do not support criticizing any people or any products.

As is stated on our front door and in every room, there is video surveillance in every room of Gig Harbor Audio.

7 day return policy for in-state purchase of an in-store factory sealed item that is already on our floor (not a special ordered item or an item that is ordered in any way and not on used or demo items unless otherwise specified by Gig Harbor Audio). We do not accept returns on out of state purchases or trade-ins. All and any deposits are non-refundable. We will give guidance on any manufacturer warranty and give support with any FedEx damage claim. If any customer is receiving a high value item from us that is shipped it is the responsibility of the recipient to inspect the item BEFORE signing for the shipment. If there is damage caused by the shipping company, the recipient must refuse the shipment and have it sent back. We have seen that all shipping companies are very good at getting out of paying for damage. This policy goes for any equipment (new or used). We do not accept returns on demo tube amplifiers or vintage units of any kind unless specified by GHA. Any shipped item is not warrantied at all as to shipping damage; we will correspond with any shipper as to a damage claim and will communicate any positive outcome.

We do encourage anyone to listen to anything we have as long as they want as well as bring in any speakers or amps or CDs or sources to demo with. Take your time. We are a brick and mortar shop so we allow people to ask as many questions and listen for as long as they want and make themselves feel at home. We won’t be mad if someone listens to something in our shop then goes and buys it online to save the sales tax, but we will be disappointed. We’ll spend hours with anyone and answer any question. Karma.

Any repair work that is done is warrantied for 30 days. We do not warranty a unit, only the work we do on it.

We do accept equipment on trade-in. We usually allow up to 50% credit towards an item. If an item is purchased at GHA, we usually allow full trade-in value within one year if trading back in for a new unit (not used) that is valued at roughly double (no returns on trade-ins). This is based on condition of the unit and whether we want that unit based on inventory. All trade values are determined by GHA.